FAQ's


Shipping~

I will ship within 1-3 business days for all ready to ship items.
All dyed to order will ship within 1-2 weeks.

I am more than happy to ship to a third party for you and can include a note if requested. Please just write me a note to seller at checkout. If you choose this as an option I will not include an invoice in the package.

Shipping times:
Please allow up to 2 weeks for domestic and up to 5 weeks for international purchases to arrive. Most packages will arive much sooner.
*shipping around any holiday can extend shipping time

IMPORTANT: international buyers please note, you are responsible for any and all customs charges, taxes, or additional postage fees.

Please note~

All yarn is dyed with professional acid dyes in a smoke free, dog & kid friendly home. I do not use scents on any of my yarns. In the summer my yarns are usually dried outside.

Custom orders or orders for more than I have listed are welcome, please message me and I will be happy to work with you.

Please note that each skein is a unique work of art. No two are identical even from the same dye lot. If you order multiple of a single colorway I will try to make sure you get ones that are similar. If you need more than I have available please message me and I will dye what you need at one time.

Returns & Exchanges~

I gladly accept returns and exchanges(minus the shipping fee)

Contact me within: 7 days of delivery
items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
If you are unhappy with your yarn I will refund or exchange for a item of the same price. Please contact me so we can work something out within 2 weeks.Your happiness is my first priority. You are responsible for shipping your item back to me if you would like to exchange. Your item needs to be in the same condition and amount as it was received(unused and with the ties still in place)

Caring for your handmade items~

Hand wash your projects using cool/cold water and lay flat to dry. Using hot water can break the dye bond and cause your yarn to bleed(the dye to run) Use wool wash or blue Dawn for hand washing.